Tuesday, February 21, 2012

Airline Tapping into twitter to stop complaints

http://www.adweek.com/news/advertising-branding/airline-lost-your-luggage-tell-it-twitter-138404

Twitter using twitter as a service tool. if you aren't happy about something on your flight tweet about it and you'll usually get a quicker response then an email or a phone call. the airlines did this to increase costumer happiness. 

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